1. Scope and Applicability
This Warranty & Exchange Policy applies to all purchases made from FALCON through its website or authorized sales channels within India. By purchasing our products, you agree to the terms stated herein.
2. No Return / Refund Policy
FALCON follows a strict no return and no refund policy. However, this does not affect your statutory rights under applicable Indian consumer laws in cases of genuine manufacturing defects.
3. 7-Day Limited Exchange Policy
We provide a 7-day exchange window from the date of delivery for products that are Dead on Arrival (DOA) or found to have manufacturing defects.
Conditions: Issue must be reported within 7 days · Product must be unused in original condition · Must include original packaging, invoice, and all accessories · No signs of physical damage, misuse, or tampering.
4. Limited Warranty Coverage
Main Walkie-Talkie Unit: 12 Months
Battery & Charger: 6 Months
Warranty period begins from the date of invoice.
5. Exclusions from Warranty
Warranty is void for: Physical or accidental damage · Water or liquid ingress · Improper handling or misuse · Unauthorized modification or tampering · Normal wear and tear.
6. Warranty Claim Process
Provide a valid original invoice · Send product to FALCON or authorized service location for inspection. FALCON reserves the right to accept or reject claims based on technical evaluation.
7. Shipping Terms
Customer shall bear one-way shipping cost for sending the product for exchange or warranty claim. FALCON will bear return shipping after repair/replacement if claim is approved.
8. Repair / Replacement Policy
Claims processed within 7–10 business days from receipt of product. FALCON may repair or replace the defective product at its discretion.
9. Out-of-Warranty Service
Products outside warranty may be serviced on a chargeable basis. Repair costs will be communicated before proceeding.
10. Limitation of Liability
To the maximum extent permitted by law, FALCON shall not be liable for any indirect, incidental, or consequential damages arising from product use or failure.
11. Jurisdiction
This policy is governed by the laws of India. Disputes shall be subject to the jurisdiction of courts in Gujarat, India.
12. Contact for Claims
📧 falconviewindia@gmail.com
📞 +91 9924450000
💬 WhatsApp: +91 9924450000
By purchasing FALCON products, you acknowledge and agree to this Policy.
